Return Policy

Returns and refunds depend on the eligibility criteria below. Since our products are handmade, certain situations may not qualify for return.

1) Eligibility

  • Damaged/defective items: If your product arrives damaged or defective, please contact us within 48 hours of delivery with photos/videos.
  • Incorrect item: If you receive a product different from what you ordered, contact us within 48 hours.
  • Custom orders: Custom-made products are generally not returnable unless there is an issue on our side (damage/incorrect item).

2) Non-returnable situations (examples)

  • Change of mind or personal preference.
  • Normal variations due to the handmade nature of the product (minor color/texture differences).
  • Items that have been used or altered.

3) Return & refund process

  1. Contact us on the Contact page (or WhatsApp) with your order details.
  2. Share photos/videos of the issue (if applicable).
  3. We will confirm eligibility and provide next steps.

4) Refund timeline

If a refund is approved, refunds are processed after verification. The timeline depends on the payment method and may take a few business days.

5) Contact

For return-related questions, reach out to us via the Contact page.

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